Ethnic Dukaan.com makes sure that you say yes to only the best. Therefore, we have a convenient return policy to complete the entire online shopping experience. We accept order cancellations / returns on delivered items under certain unavoidable conditions.
For the request to be considered:
Please raise a return request with our customer care team within 24 hours of receiving the shipment
The item should be returned to us in its original condition with tags and packaging intact within 7 days of raising a return request
Allow us 3 more days to get back to you on the return status
Once it passes our quality check, we shall confirm you for the refund / exchange/ store credit.
Custom duties and taxes will not entertain.
In case of custom stitched apparel, if the costume doesn’t fit you: you can send it back to us for alterations. There will be no extra charges for alterations though the shipping charges will have to be borne by you.
Please note no returns shall be accepted because of color and description discrepancy.
Never send back an item without consulting with us. It's very important that you DO NOT send the item back to us until you have verified with us and no credit or replacement shall be given on such items.
For Fabrics and Saree borders we do not entertain any return requests.
If error is ours –
We will do free alterations & modifications. We will bear the shipping charges
Or send free replacement if not possible to repair. We will bear shipping charges
If replacement is no longer available then we will request you to choose some other alternative item from our website.
No refund can be issued under any circumstances.
We will request the customer to ship back the item to us in India for alterations at our cost or arrange a pick up from their address and send them back after correction or if not possible to correct then ship replacement item with no extra cost to the customer.
If error is yours -
Still we will do free alterations & modifications. To and Fro shipping charges has to be borne by the customer.
We also offer free alteration facility to our valued customers. In some rare cases when additional original fabric is no longer available then we might have to use matching color plain fabric for alteration.
Customer will bear both ways shipping charges and in very rare cases cost of replacement fabric.
Notwithstanding the above or any other provision, we are under no obligation to accept any returns or provide any replacements or exchange or store credit. We have sole discretion in deciding whether to accept the returns or not depending on the merit of the case.
Color & Description Disclaimer
A customer must place an order keeping in mind this minor variation in color as seen on a computer screen against the actual color of the outfit received.
Embellishments or Sequences Missing
We assure you regarding the quality of our products. However, as regards to sequence and other beaded embroidery these have a tendency to come off. Many a times during strict physical checking at the customs during transit, more than usual sequences and beads come off. But do not be tensed as if you look minutely to the attire worn by other at any party / occasion, you will definitely find some of the pieces are missing.
All claims/ issues are subject to the jurisdiction of local Court only in Kolkata, India.